Communication Style Case Study Essay

dialogue is an ongoing, complex ever-changing process between devil or to a greater extent individuals to convey a message (Hansten & antiophthalmic factor Jackson, 2009). hard-hitting dialogue in the healthcare field is an essential piece to delivering competent client care. Effective communication is non only needed to relay the importance of book of instructions and tasks to our peers in the treatment team, but to provide respect to our coworkers and create a positive working environment. Communication styles are important and can put forward or hinder the process of maintaining effective communication in the workplace. This paper aims to analyze the communication styles in four different communication scenarios.Scenario 1There are two communication style used in scenario one. The Registered Nurse (RN) engaged in vulturine communication whereas the assistive someonenel department (AP) engaged in hands-off communication. Aggressive behavior and communication is contr asted in intent and is usually communicated through talking at wad and not with people. The aggressive communication was used when the RN belittled the AP with an resuscitate tone, and inappropriate comments such as, you are only the aide, and we dont expect you to think, just to do what we tell you to do. (Hansten & Jackson, 2009). According to Hansten & Jackson (2009), this communication style successfully suppresses ideas and feedback from others and creates a tension modify relationship (p. 281). This communication style inflicts a tone of supremacy, statements which direct blame, and labeling. These nix communications often times can cause the other person to feel humiliated, angry and hurt. The AP was experiencing feelings of anger and resentment and these feelings elicited a solution of revenge in this scenario.The AP in this scenario has shown a hands-off style of communication because he feels it is necessary to keep his job. Passive behavior is often not idyl lic due to it being an act of avoidance to the situation that is presented, which the AP showed by quietly sitting and not voicing his concerns. People who exhibit passive behavior often have feelings of hurt, embarrassment, fright, coyness, and apprehension. Because of the communication of the RN being aggressive it has evoked a passive behavior and communication style on the part of the AP. The passive communicator allows the anger and resentment to build up which at last leads to the passive communicator to expose these feelings through outlets of subtle sabotage, manipulation and punishment.This is exactly what the AP in the scenario exhibited when he thought to begin a plan on how hed make the RN pay for her comments. This is an example of a bout of authoritarianism and indirect aggression which results in poor work relationships, the agree of client care in order to revenge communications and breakdowns in communication between the treatment team.Scenario TwoThe school suckle in this scenario has chosen a passive non-assertive communication style. This is evident through the nurse choosing to avoid the immediate conflict of confronting the volunteer and choosing to take the work institutionalise upon her-self. The paradox is not going to be faced which pull up stakes eventually lead up to the problems multiplying for the nurse because she physically cannot redo every shield performed forever, she will become erosive and angry. A passive response is ground on the fear of rejection and retaliation caused by displeasing others. Conflict is avoided at the price of denying ones own feelings and needs (Hansten & Jackson, 2009). This passive and avoidant behavior can lead to nursing fatigue and burnout.This can as well as lead to her volunteers feeling confused and angry, thinking the nurse doesnt take account or trust their work. This communication style although not outwardly opposed or aggressive due to avoidance of conflict, can cause f eeling of hostility which may lead to manipulative behaviors. The school nurse in this scenario has not corrected the problem by educating her volunteers so the incorrect results will keep being brought to her and she will end up becoming bitter and angry with her volunteers leading to a breakdown in communication and by chance a hostile work environment.Scenario ThreeThis scenario also involved two different communication styles. The manager was using assertive communication and the working(a) tech was using aggressive communication. The manager in this this scenario illuminely turn to the problem by expressing what she observed, thought, felt and wanted from the situation. She addressed the problem by approaching the surgical tech and stated her wants without belittling the tech. She was very clean-cut even using the surgical techs job description.This communication style promotes a trusting relationship with other coworkers because they know you will address the problem with them and not talk about the situation inappropriately with other ply member. This communication is essential in healthcare because it is a vital bone marrow to effective delegation. This communication does not compromise client care because it addresses problems and sets clear expectations to fix the problem which leads to changes.The surgical tech in this scenario used aggressive communication. This was evident by her statement that shed get Rosas head on a platter.(Hansten & Jackson, 2009). The goal of her claim was to triumph and hurt her manager which is a characteristic of aggressive communication. Threatening your coworkers and superiors shows a lack of respect for the workplace and other. This can compromise the working environment which can lead to a breakdown in patient care.